Director HR Business Partner - Service Operations

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Job Information
Humana
Director, HR Business Partner - Service Operations
in
Louisville
Kentucky
Description
Humana is a Fortune 60 market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community. Through offerings anchored in a whole-person view of human well-being, Humana embraces a focus on stimulating positive individual and population changes while nurturing a sense of security, enabling people to live life fully and be their most productive.
Against that backdrop, Humana is seeking an accomplished human resources leader for the position of Director, Human Resources Business Partner. This position will specifically support the Service Operations organizations for our Group (Group Business Operations) and Retail (Consumer & Provider Service and Solutions) segments, with a combined total of approximately 9,600 associates and a similar number of contract associates. The Director will lead the people management agenda in close partnership with these leadership teams, by applying broad experience in various HR areas of expertise. This position requires consumer orientation and an in-depth understanding of how organization capabilities interrelate across the enterprise.
Location: Louisville, KY preferred
Responsibilities
Key Responsibilities
Within the CPSS and GBO organizations, create and execute a dynamic Human Capital plan to deliver on critical people deliverables accelerating business strategies.
Build and foster trusted advisor relationship with key business leaders. Skilled at delivering coaching and feedback to senior leaders.
Lead the HR team for both teams to execute the people management agenda. This includes a team of 3 direct reports and multiple matrixed/aligned resources including compensation, talent acquisition, org effectiveness, communications, learning, etc.
Provide timely and proactive guidance and counsel to business leaders on matters involving human capital (i.e., staffing, org design, compensation, performance, talent management, succession planning, change management etc.)
Build strong business relationships with the business areas; Serve as a member of their Senior Leadership team.
Serve as a conduit for HR requests and solutions to/from the business unit and facilitate the involvement of appropriate HR subject matter experts to support specific business issues.
Implement best practices and support the delivery of HR processes at the business unit level.
Identify gaps in talent or organizational capabilities, propose and implement changes necessary to cover risks.
Act as the performance improvement driver and provoke positive changes in people management.
Lead the change management projects and manage the HR related internal and external communication.
Spearhead the implementation of new/updated HR programs or large-scale projects for the business and support technical/operational procedures and processes
Actively participate in the design and execution of the strategic plan for the business areas
Key Candidate Qualifications
The ideal candidate will have at least a Bachelor's degree in a human resources or business-related field of study and will possess extensive experience as a human resources generalist or as a leader of a highly-matrixed, large scale org. Experience with large-scale transformation is highly desirable. He/she will also have proven strategic planning experience, along with exceptional consulting and influencing skills.
In addition, the following skills, qualifications, and personal attributes are sought:
Strong background in organizational design, talent management
Experience in standing up a new organizational capability for Fortune 100 company
Deep knowledge of human resources policies, procedures, and best practices
Experience with the Workday platform
Expertise with coaching and mentoring at the senior management level
Demonstrated project management/change management experience
Well-versed on emerging trends and best practices in the human resources field
Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
Experience in a large (Fortune 200) company with a complex organizational structure
Highly collaborative mindset and excellent relationship-building skills
We will require full COVID vaccination for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.
If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.
Scheduled Weekly Hours
40

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