People Experience Lead US Sales

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People Experience Lead, US Sales
in
Trenton
New Jersey
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You partner with the in-house operations in the Mondelēz Digital Services to ensure impeccable service delivery that satisfies service level agreements and meets our productivity and efficiency targets, emphasizing timely, accurate and complete transaction handling and excellent employee experience.
How you will contribute
You manage the relationships between delivery teams and internal customers. To excel in this role, you will report on service-center performance and lead reviews with the functional leadership team and key stakeholders. In addition, you will contribute to global service management agenda and integrate our global scale using simplified and standardized processes and technologies. As part of this job, you will identify service improvements to continuously improve the quality of the service provided. As a people leader, you will train employees and lead, coach, motivate and inspire direct reports to deliver the employee services agenda.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Managing people and relating well with all center colleagues
Being a team player with demonstrated excellence in communication, interpersonal, and customer service skills
Managing a shared service or BPO delivery center regionally in a global organization
Managing vendor relationships
Project management with experience managing large-scale projects
Data analysis with a focus on accuracy and attention to detail
Multi-tasking, problem solving and managing fluctuating workloads
Building relationships, motivating, educating, and mentoring
Taking initiative
The People Experience Lead, US Sales
is responsible for managing a team of People Experience Advisors and local execution of operational HR activities. The People Experience Lead will support implementation of local projects or initiatives.
People Experience Lead Will
Vision, strategy & leadership
Ensures global vision, brand and identity of People Services are tailored to the needs of their BU
Collaborates across the BU to ensure People Services strategy is aligned to the BU needs and drives the strategy implementation at BU level
Provides guidance and leadership to the PE Advisors to support service delivery and manages consistency within the BUs
Provides leadership and direction to the BU Squad consistent of PE advisors and My Work & Life Events Advisors
Identifying and executing on communication and training strategies for People Managers to further adoption of self-service tools and processes.
Empower team member to raise knowledge gaps in our employee tools to further enable information access
Operational Delivery:
Responsible for the end-to-end HR service delivery for the Business Unit (BU)
Use Business Unit knowledge to provide local HR services that are relevant and tailored to the needs of the BU/location
Demonstrate a deep understanding of the local BU/location; work as part of the BU squad, providing business intimacy and supporting with delivery of local HR services
Acts as a key interface between the business unit and shared service centre; promoting self-service, flagging BU requirements to SSC and advising the Business on SSC support
Leads and oversees Employee Relations service delivery where not supported by Shared Services/ delivered by the People Experience Advisors
Promotes the HR operating model within the BU and seeks the right balance between efficient service delivery and tailored employee experience
Acts as point of escalation for BU Leadership Team
Uses Business Unit knowledge to identify specific BU requirements and applies this in service delivery
Understands the wider support network including Capability team, EX team, Service Management, etc. and works with them to satisfy specific BU requirements
Continuous Improvement:
Responsible for application of the service delivery model and end-to-end process framework for the BU; driving continuous improvement through benchmarking, to provide efficient, effective, and compliant People Services, with an employee driven culture
Takes a continuous improvement focus to ensure great employee experience for all employees within a BU as well as more and more efficient service delivery
Qualifications:
Bachelor’s Degree required in Business Administration, Human Resources or related field
8 or more years of Human Resources experience is required
Experience with Employee Relations investigations
Previous Consumer Packed Goods (CPG) experience is a plus
Strong stakeholder management
Solutions oriented
Strong facilitation and presentation skills, with the ability to relate to people in all parts of the plant and organization
Strong influencing skills
Excellent communication skills (written & oral)
Digital Intelligence -
Ability to bring technologies, insights and partners together by leveraging innovative platforms and tools​
Experience Management -
​Drive transformative business outcomes through brilliant service strategy and execution, seamless process excellence, and industry-leading performance management
Technical Agility -
Leverages leading edge technology to optimize our business processes and enhance our capabilities
Delivery Management -
​Deliver reliable, secure, simple and controlled services and solutions at the best cost
Client Engagement -
Understand key business drivers, end-to-end solutions and driving the change to increase value and growth
Design Thinking -
Solving problems by prioritizing the consumer's needs above all else using process(es)
Lean Six Sigma (L6S) -
To continuously improve a process outcome through identifying and eliminating the defects as well as reducing variables within the process
Close proximity to a corporate office is preferred
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may **** for assistance.

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