Global Head of HR GPT

Profile

LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including Disney, HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for consumers to get their intentions fulfilled.
Why you'll love working here:
LivePerson was named to FastCompany’s World’s Most Innovative Companies of 2020 list for the Artificial Intelligence category. We hire the best and brightest in the tech industry and offer amazing opportunities to push your own limits for growth. We highly embrace innovation and experimentation. While we maintain hubs in NY, Seattle, Atlanta, the San Francisco Bay Area and in many major cities around the world, you’ll have the ability to work from anywhere with great benefits. Most importantly, you’ll have an ability to make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.
We are looking for growth minded, unconventional thinkers to join the team. To lead our organization into the next phase of growth, we’ll be bringing on a Global Head of HR for our Global Products and Technology organization (GPT).
Core Responsibilities:
The Head of HR for the Global Products and Technology organization serves as the key executive HR partner and strategic business leader as a part of the senior GPT leadership team. This role will drive strategies, prioritize, influence, plan and implement key people initiatives that enable GPT to scale:
Develop solutions to business challenges by understanding GPT’s business model, consulting, engaging in creative problem solving and applying effective talent solutions to proactively address strategic and operational challenges
Through storytelling, create clarity around the strength of the business operations, identify where gaps exist, and where solutions can be applied by leveraging quantitative and qualitative data
Utilize executive coaching skills with senior leaders to diagnose and provide solutions that enable leaders to transform themselves and their teams to be highly productive, deliver on challenging business goals while leading with empathy.
Build manager capability and facilitate employee career development to grow the skills and capabilities of our global and diverse workforce
Serve as an employee advocate and counsel with managers to address the root causes of engagement issues taking into consideration a number of factors which may be complex.
Leverage business acumen, competitive insights, external benchmarking, data and best-in-class organizational design resources to inform decisions on org structures, processes, policies and communication
Deliver on our global Diversity, Equity and Inclusion strategies as we create an exceptional culture where each and every employee can do their best work
Create an world class employee experience by partnering with a team of HR professionals to deliver innovative, impactful solutions, including the Central People Teams (Talent Acquisition, People Ops, HR Technology, Total Rewards, DEI, Talent Management and Learning) and our HRBPs around the world to attract and retain best in class talent
As a senior HR leader, role model our Values and Principles.
You will thrive at LivePerson in this role if:
You are business minded and understand how to translate business challenges into talent related solutions
You are passionate about technology,
nerd out about AI, how it can be applied and how you can learn more about it (don’t worry we’ll help)
You understand how to leverage data and people analytics in the context of broad systems thinking.
You have a global mindset, are results oriented, thrive in fast paced environments, are compassionate and perpetually curious
You have a leadership presence and the ability to influence through storytelling, collaborating with senior executives, entry level employees and everyone in between
You have excellent interpersonal, written and presentation skills and are highly adept at influencing
You are bent towards creative problem solving and have a track record for innovative leadership
You seek diverse opinions to learn and make better decisions
You relate to our core principles and want to work with high caliber talent in their respective fields
Your qualifications:
Minimum 15 years of experience in HR functions such as HR business partnership, Talent Management, Diversity and Inclusion, or Talent Acquisition
Previous experience with cultural and operational M&A integration is a strong plus.
Bachelor’s degree or equivalent experience required
Masters degree Business Administration, or related field preferred
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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