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Digital Communications Manager (Full - Time, Regular)
Love nature—and getting people excited about it? Then you’re going to love The Nat.
The San Diego Natural History Museum is seeking a Digital Communications Manager that will engage audiences in The Nat’s programs and mission. This position is a critical role in the Communications & Marketing Department, which works to elevate reputation, build advocacy, and support participation, visitation, and fundraising efforts for The Nat.
Working in close collaboration with the Senior Director of Communications and colleagues across the organization, the Digital Communications Manager will cultivate and build the organization's digital community and drive engagement with current and prospective supporters, program participants, visitors, and cultural influencers.
Part data nerd, part writer/content developer, part project manager, the ideal candidate is highly creative and able to cultivate a distinctive brand voice, while also having a strong grasp of analytics and audience development.
Your Day-to-Day Work
In this role, you will manage and execute our content strategy across all digital platforms (website, newsletters, social media channels), oversee our digital advertising program, and develop marketing campaigns around museum programs. You'll use analytics to support strategy, oversee community management, and stay up to date with best practices and trends.
Primary Responsibilities
Conceive and create content that speaks to multiple audiences across various communications channels (website, newsletters, blog, social media)
Manage platforms, including but not limited to, Facebook, Instagram, Twitter, LinkedIn, and YouTube
Manage user communities and concerns
Oversee digital advertising program, including paid search and Google Grant program
Interpret analytics and set performance benchmarks
Keep abreast of current events as well as trends and advances in digital media
Train museum teams and partners in best practices, and present trend reports and research to management
Serve as one of the primary editors for all museum communications
Develop marketing plans and timelines for select museum initiatives and programs
Support PR and marketing programs, working with influencers, bloggers, community partners, and traditional media as needed
What You Bring
You’ll have the ability to toggle between big-picture strategy and day-to-day content needs on a regular basis. You’ll be able to support the needs of other departments and programs while moving your own goals forward. You’ll be a data fiend and digital strategist with strong writing and creative chops, or an innovative content developer with a robust understanding of analytics, marketing funnels, and conversions. Yes, we are looking for that elusive species: someone who can do it all.
Strong writer with a mastery of AP Style who can create and execute a full editorial strategy
Experience in content management across platforms and formats (including photo/video)
High integrity and adherence to brand guidelines
Demonstrated management of social media advertising and expertise with Meta Ads Manager and Meta for Business
Experience in community management and crisis communications; ability to engage a unique and diverse community and its concerns
Excellent interpersonal skills; able to take feedback and manage up
Sensitive to the speed required for social and digital content, with a healthy respect for deadlines
Experience with content management systems, email marketing programs (MailChimp or similar), and social media scheduling platforms (Hootsuite or similar)
3-5 years of experience in a digital marketing or communications position, or equivalent combination of education and training
Bachelor’s degree preferred; Google Ads and/or Google Analytics certification a plus
Bilingual (Spanish) a plus
The Digital Communications Manager will report to the Senior Director of Communications, collaborate closely with the Science Communications Manager, and partner with many internal departments, including Education and Engagement, Development, Volunteers, and Visitor Services.
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
This is a full-time, non-exempt position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums, and more.
Salary is $26/hour
($54,080 annually).
Applicants should send a resume, cover letter, and 2-3 work samples that highlight relevant skills to ****
A little more about us.
The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic roadmap, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation.
Director of Café and Retail Operations (Full – Time, Regular)
Role Summary/Objectives:
The primary role is to create the overall vision for the café and retail operations that enhances the visitor experience. The Director is responsible for leading the department to achieve revenue goals, and provide an outstanding experience for all visitors through creative, mission-related products, merchandising, menu options, and customer service.  This position ensures the shop and cafe are an integral part of the experience of all visitors. In addition, this position oversees the liquor license and beverage needs for special events. This full-time, exempt position reports to the CFO/COO and has a varied schedule that includes weekend and/or evening hours. 
Roles and responsibilities:
Directs the general vision, operations, and management of the food, beverage, and retail services (including e-commerce) department.
Responsible for ensuring the café and shop is on brand, reaches a broad audience, and reflect the Museum’s mission and strategic goals;
Creates the overall vision for the café and shop that enhances the visitor experiences and ensures it is an integral part of the experience for all guests.
Recruits, mentors, trains, develops and successfully manages a team to achieve the strategic objectives and the present and future needs of the department
Oversight of the annual department planning and in creation and management of annual operating plans and budget.
Analyzes financial data and develops strategies around pricing, merchandising, and promotions.
Manages the point-of-sale system; runs reports and reconciles with accounting.
Oversees inventory control and calculation for monthly analysis and reconciliation.
Directs ordering quantities and timing, receiving, invoice settlement and accuracy.
Manages food, beverage, merchandise, and labor costs. Monitors market conditions that impact menu and merchandise offerings, business volume, and profitability.
Oversees the creation of menus to entice a variety of audiences including café patrons and internal private events while incorporating a pricing structure that will support the bottom-line goals.
Works closely with the communications department to develop products and identify marketing opportunities to promote food, beverage, and retail products.
Coordinate with other departments on the retail display and merchandise and how it connects to the current exhibitions.  
Trains bartenders and works closely with the special events department to oversee beverage service and inventory.
Develops beverage menus and pricing in coordination with the special events department.
Ensures compliance for the safe and legal service of alcoholic beverages.
Works with local and state inspectors (e.g., Department of Environmental Health and ABC) to ensure all food safety measures are met. Ensures all staff are in compliance with all health, safety, and training regulations.
Creates and implements all policies and procedures for the department including compliance of organizational standards relating to the quality of products and services.
Keeps all public and storages areas clean and organized.
Monitors all equipment to ensure all items are in working order for all functions.
Primary duty is management and leadership, however, may be required to fill in to relieve/back-up staff during peak periods or when short-staffed.
Maintains knowledge of other museums and industry trends.
Other duties as assigned.
Qualifications and Requirements:
Bachelor’s degree in food service/hospitality management preferred.
A minimum of 5 years of progressive responsibility in the food and beverage industry is required.
Advanced knowledge required of wines, distilled spirits, malted beverages, and service skills for high-quality beverage service, modern buffet and reception setup, flow management, replenishment techniques, and aesthetically pleasing presentation.
Certification in safe alcohol service or TIPS preferred.
Experience in resolving customer issues/complaints as well as overall excellent customer service required.
Proficient in computer software including Microsoft Word and Excel.
Proven ability to effectively build and foster a team environment.
Ability to make decisions in a fast-paced environment.
Must be of legal age to service alcoholic beverages.
Ability to effectively communicate verbally and non-verbally with others.
Ability to work with all personality types even in adverse situations.
Ability to multi-task, prioritize, anticipate situations, and take quick action.
Demonstrated commitment to customer service.
Excellent problem solving/decision making skills.
Ability to work independently and proactively in a fast-paced environment.
Ability to work late nights and weekends.
Mental & Physical Requirements:
Ability to lift at 25 – 100 pounds.
While performing the duties of the job, the employee may be required to walk or stand for long periods of time.
Must be able to bend, climb, balance, reach, stoop, kneel, crouch or crawl without hindrance.
Maintains a professional appearance appropriate to position and as per Museum policy.
Ability to climb on step stool or ladder in order to complete elements of the job or facilitate maintenance issues.
Fine motor skills.
Must have a valid driving license.
Experience with a database-driven POS required.
Must possess valid food handler card or acquire within first 30 days of hire.
Intermediate Microsoft Office skills.
Comfortable with public speaking and leading a small group.
Comfortable dealing with a wide array of guests and customer service situations.
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
Weekly Schedule:
Friday – Tuesday (subject to change as needed)
This is a full-time exempt position eligible for benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.
Salary Range:
$70K to $80K – based on experience
To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to ****
NO PHONE CALLS, NO DROP INS, and NO RECRUITERS please.
Education & Program Coordinator (Full-Time Regular)
The
San Diego Natural History Museum (The Nat) is seeking
a passionate
mission supporting individual
for the position of Education & Program Coordinator. The position
fosters lifelong learning through facilitation of school, youth and community programs; providing
engaging scient
ific and educational
activities
that interpret the natural world.
The
Education & Program Coordinator
Program Coordinator and Educator co-teaches School in the Park classes and is
the
primary educator for our in-museum school-based programs (grades K-8).
In addition,
they
provide administrative support to the
E
ducation department to ensure that programs stay relevant and engaging and as well as keeping our department running smoothly.
MAJOR RESPONSIBILITIES:
Work with the
Lead Educator
to plan and
co-teach the School in the Park Program.
Collaborate with Lead Educator to update or create new curriculum lessons according to Next Generation Science Standards (NGSS).
Act as the p
rimary Educator for in-house Museum classes.
Prepar
e
, upkeep and organiz
e
education
al
kits, materials and classrooms.
Train part-time educators in school programs and establish best practices.
Assist in revision, development and evaluation of school programs and curricula for pre- k/k through grade 5
, updating materials as needed.
Create, prep
are
and maintain supplies needed to teach classes.
Partner with Community Engagement Manager to support Museums for All, Community Outreach and Family Programs.
Oversee
Nature to You Loan Library
as needed when regular staff is unavailable.
Order inventory and prepare purchase requests for the Education and other Departments as needed.
Assist and teach summer camp as needed.
Collaborate with Volunteer Manager to maintain Naturalist demonstration kits
assist in design new activities, and train new Naturalists.
Duties as assigned to support the Environmental Education Science Center.
Qualifications:
Coursework or degree in education-related field; and/or 2-3 years-experience facilitating youth-based programming. Previous museum experience a plus.
Knowledge of NGSS Science Standards
Must have knowledge and a passion for environmental science and natural history, as well as a desire to educate children and adults in an engaging way.
Superior organization
al and time-management
skills
Excellent social and communication skills with the ability to communicate clearly with others, both verbally and in writing.
Up-to-date first aid and CPR certification highly preferred.
Proficiency in MS Office suite of programs, flexibility to learn instructional technology. Promethean a plus.
Fluent in English, both spoken and written form; Spanish language is a plus
Must be able to work in a highly collaborative, fast-paced work environment, as well as being able to work independently and in a team.
Must be able to meet physical demands of job to include walking, standing, bending, kneeling and lift and move objects.
Must be able to work flexible hours including weekends.
Must pass background check and Live Scan screening.
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
This is a full-time, non-exempt position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums, and more.
Rate
$2
1
per hour (non-exempt)
To Apply:
  Applicants should send their
cover letter and resume to
****
Exhibits Project Coordinator (Full-Time, Regular)
The San Diego Natural History Museum is seeking a highly organized, efficient and collaborative individual for the position of Exhibits Project Coordinator.
The Exhibits Project Coordinator will work with the Director of Experience Design to coordinate and fulfill strategic activities of the Exhibits department; provide an appropriate flow of information from the exhibitions team to stakeholders; prepare and manage exhibit budgets, records, purchasing, timelines and assignments; and participate in various aspects of technical work of exhibits, including physical production and occasional baseline care for live animals on exhibit.
The candidate will have talent and proven success in coordinating teams and producing successful results in a respectful and highly interactive exhibit development process. They will convey a passion for The Nat’s mission and institutional values of collaboration, transparency, integrity, quality, and teamwork.
POSITION RESPONSIBILITIES:
Works with the Director of Experience Design to coordinate day-to-day and ongoing activities and assignments of the exhibit department, including distribution of exhibit tickets and ongoing tasks.
Provides project management on exhibit projects. Develops and manages individual exhibition schedules and circulates schedules to the relevant parties.
Develops and manages exhibition budgets working with the Director of Experience Design.
Advises on the selection of relevant contractors/consultants for exhibitions, factoring in suitability and cost efficiency for the project. Develops and manages scope of work, service contracts and fee schedule for service contracts (exhibit development, translation, fabrication, evaluation, etc.).
Conducts and/or assigns remedial & maintenance tasks to exhibit elements as needed.
Participate in Exhibit Department prep work, including installations and breakdown of exhibits.Provides or assigns trained staff to facilitate animal care when the Animal Caretaker is unavailable. Tasks may include handling of animals, and will include feeding and changing water, documenting activity, and light exhibit/terrarium maintenance.
Research and maintain appropriate paperwork, certifications and records required for exhibits.
Facilitates meetings for cross-departmental exhibition teams.
Communicates exhibition plans to Museum staff, Museum administration, collections, public programs and conservation staff, and volunteers.
Works with the Director of Exhibition Design and the Vice President of Education & Engagement to plan for future exhibitions in alignment with the Museum’s Strategy Roadmap.
Other duties as assigned
POSITION REQUIREMENTS:
Degree in museum studies, design, interpretation or a related field & demonstrated knowledge/experience with exhibition development, design, evaluation, fabrication and installation practices OR
(Minimum of) three ( ) years of equivalent work experience.
Demonstrated planning and organizational skills to effectively deal with multiple projects, quality control and shifting priorities.
Excellent communication and team-building skills.
Working knowledge of Microsoft products (Excel, SharePoint, Outlook, Word) and project management software (such as Asana).
Proven ability to coordinate and motivate a creative staff with diverse responsibilities under constant deadline pressures.
Ability to present ideas to a variety of internal and public audiences.
Have strong public speaking and written communication skills.
Experience and comfort working with hand tools and providing technical work (highly desired).
Experience and comfort caring for and handling live animals (highly desired).
Bi-lingual (highly desired).
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
This is a full-time, position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.
PAY:
$21.92/hr.
TO APPLY:
Applicants should send a resume and cover letter that highlights their interest in the position, and relevant experience and transferable skills that they would bring to the role
to
****
Review of resumes will begin October, 2022
Facilities Associate (Full-Time, Regular)
The San Diego Natural History Museum is seeking a reliable, attentive, detail-oriented Facilities Associate to assist with daily operations and the security and care of the facility. The ideal candidate will be comfortable with a wide range of responsibilities and tasks, has excellent communication skills, and possesses good judgement.
Areas of responsibilities include:
Building walk-throughs checking that areas are secure and building systems are functioning properly (HVAC, water pumps, elevators/lifts, generator, fire suppression systems, pest control, elevators/lifts).
Reception of all contractors for scheduled work or emergency repairs – Providing access, directing to work area, communicating the issue and what is needed, following up with the Facilities Manager on results or additional needs.
Receiving, logging and distributing Museum deliveries.
Ensuring trash/recycling and paper shredding bins are available and ready for pick-up.
Checking for fire hazards (fire extinguisher checks, kitchen equipment, heaters, pilot lights).
Museum vehicle check-out and parking reservations.
Assisting with access card creation and key distribution.
Security camera monitoring and safety/security patrols, including escorts for staff working with cash.
Responding to emergency situations within and directly outside of the Museum (fire alarms, medical emergencies, natural disasters, etc.).
Table and chair set-up/tear-down for Museum events and programs.
Assist with security functions such as crowd control and ID checks for 21 events.
Assist with building maintenance projects as needed.
Other duties as assigned.
Qualifications and requirements:
Proven team player with strong communication skills and customer service skills who is approachable and responsive.
Strong organizational skills and attention to detail.
Intuitive decision-making and response.
Frequent standing, walking, bending, sitting, climbing (stairs & ladders), crawling and lifting of moderately heavy loads up to 50lbs.
Valid California driver’s license and clean vehicle operation record.
Current Guard Card certification through BSIS.
Current CPR/AED/First Aid Certification.
Bilingual preferred.
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
Evening, weekend, and holiday availability may be required. The San Diego Natural History Museum is open to the public Thursday thru Tuesday with the exception of Thanksgiving and Christmas Day.
This is a full-time, regular position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.
To apply please submit resume and cover letter to 
****
. NO PHONE CALLS, NO DROP INS, and NO RECRUITERS please.
Only accepting internal applicants at this time
Position pays
 $18.00/hour.
Membership Manager (Full-Time, Regular)
Love nature—and getting people involved with it? Then you’re going to love The Nat.
The San Diego Natural History Museum is seeking a Membership Manager that will inspire and engage individuals in The Nat’s mission. This position is a critical role in the Institutional Advancement Department, which works to elevate reputation, build advocacy, and support participation, visitation, and fundraising efforts for The Nat.
Working in close collaboration with the Director of Development and colleagues across the organization, the Membership Manager will steward and develop the membership program. Part data nerd, part writer and event planner, the ideal candidate is highly creative and relationship focused, while also having a strong grasp of analytics and database management.
Your Day-to-Day Work
In this role, you will manage The Nat’s membership program. You’ll handle all member acquisition, benefit fulfillment, events, and retention strategies. You’ll use data analytics to support strategy and stay up to date with best practices and trends. And, you’ll be the voice of membership customer service.
Plan and implement annual membership drives, direct mail, online renewals, and digital and traditional campaigns.
Manage fulfillment, renewals, upgrades, and new memberships.
Develop strategies and manage new member recruitment and stewardship activities.
Create and coordinate all membership activities and events.
Conceptualize, design, and implement membership strategies to broaden the program’s audience.
Work with Visitor Services and Café/Store to ensure proper training on membership program, policies and procedures, and strategies to increase on-site sales.
Write all membership pieces and work closely with the marketing team to produce creative and successful communication materials.
Create and manage annual income and expense budget.
Create and maintain membership processes and procedures.
Respond to all membership customer service inquiries.
Enter all membership data into Altru.
Write queries and develop reports.
Track and analyze membership demographics, participation and trends; utilize database to analyze and report on member patterns and tests approaches to determine what methods are most effective.
What You Bring
You’ll have the ability to toggle between big picture strategy and day-to-day system management on a regular basis. You’ll be able to offer strong customer service and creative ideas to build a membership program. You’ll be a data fiend and digital strategist with strong writing and creative chops and have the drive and desire to build strong connections and relationships with Nat members.
At least two years professional nonprofit experience, preferably with a museum membership program.
Excellent communication skills, both written and verbal, including the ability to present information in a variety of formats.
Demonstrated ability to resolve problems with grace and diplomacy.
Ability to keep track of the overall picture while maintaining accuracy and attention to detail in a variety of situations.
Ability to work well independently and creatively within a team environment.
Demonstrated organizational and time management skills.
Ability to complete projects accurately and completely within deadlines.
Excellent computer skills including experience with Microsoft Office, Teams, and Altru.
Bachelor’s degree preferred.
The Membership Manager will report to the Director of Development, collaborate closely with the Visitor Services Team, and partner with many internal departments, including Education and Engagement, Development, Volunteers, and Communications.
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered. 
This is a full-time, non-exempt position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums, and more.
Salary is $24/hour 
($49,920 annually).
Applicants should send a resume, cover letter, and 2-3 work samples that highlight relevant skills to ****
A little more about us.
The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic roadmap, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation.
Senior Director of Human Resources (Full - Time, Regular)
Your Day-to-Day Work
In this role, you will develop and implement Human Resources strategies and planning for the Museum as well as handling day-to-day management in all HR areas. You will serve as point of contact for all employees regarding HR issues and will advise senior management on HR strategic planning and policy development. In addition, you’ll manage and coach the People and Culture Coordinator who is responsible for the recruitment and hiring for our 180 staff.
Primary Responsibilities
Ensure that the Museum work place environment cultivates a sense of community, inclusiveness, safety and is always in line with our core organizational values.
Coach all levels of staff on performance issues and other matters
Manage and oversee the performance evaluation process.
Manage and develop employee professional development, morale and appreciation programs.
Manage and support the People and Culture Coordinator on all aspects of recruitment, hiring, and onboarding processes
Manage all aspects of employee benefits, training, and workers compensation as well as employee termination processes.
Develop and oversee employee benefits programs including health insurance, retirement program and payroll process.
Manage safety, wellness and health programs.
Administer and monitor all leave of absences, unemployment and worker’s compensation insurance claims.
Create and update policies and ensure that they are administered consistently across the institution.
Oversee the employee handbook for accuracy, legal compliance, and distribution.
Guide management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines.
Oversee the management of payroll processing system, including required ACA forms and other reporting required by law.
Administer retirement plan and assist auditors during year end plan audit and discrimination test work.
Organize and maintain all employee files within state and federal regulations and standard HR guidelines.
Manage compliance and reporting for workers compensation and health and safety programs.
Comply with federal, state, and local legal requirements by studying existing and new legislation, anticipating legislation, enforcing adherence to requirements, and advising management on needed actions, including developing policies and procedures.
Maintain all department records, reports, and personnel files and related records in accordance with applicable labor laws.
What You Bring
7 years of HR experience.
A bachelor’s degree.
Ability to handle sensitive and confidential information in a discrete and professional manner and maintain confidential information.
The ability to work collaboratively across all departments and establish productive, collegial relationships both internally and externally
Experience managing multiple projects, and being highly detail oriented.
Knowledge of labor regulations, state and federal compliance requirements and HR best practices.
Ability to exercise independent judgment and interpret and apply policies and regulations to specific situations.
Strong written and verbal communications skills.
Ability to manage both the strategic and day to day operations.
The ability to engage in spirited discussion while maintaining perspective, a professional demeanor, and a sense of humor.
Experience with ADP.
Bilingual (Spanish) a plus
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
This is a full-time, exempt position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums, and more.
Salary
is $96,000.
To Apply
Applicants should send a resume and cover letter to ****
A little more about us.
The San Diego Natural History Museum (The Nat) was founded by amateur naturalists in 1874 and has played a major role in the conversation of our region. Having recently completed a strategic roadmap, The Nat is looking forward to an exciting new era as it approaches its 150th anniversary, focused on innovative audience engagement and an increased role in conservation.
Visitor Services Coordinator (Full - Time, Regular)
The San Diego Natural History Museum Visitor Services department is seeking an experienced, full-time Visitor Services Coordinator (VSC) to assist with running daily, frontline admissions operations and providing superior customer service to Museum guests at our Admissions Desk, Theater, Museum and exhibit entries.
Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. Candidates must be dependable, trustworthy, professional, and positive at all times as this position is primarily focused on providing an engaging guest experience while leading a team of Visitor Services department staff.
This position requires full time (40 hours) availability including weekends, holidays and some evenings.
The San Diego Natural History Museum is not open on Thanksgiving or Christmas Day.
Areas of responsibilities include:
Running a multi-associate floor schedule by assessing floor needs
assigning tasks as necessary, and monitoring to ensure a smooth and efficient for both guests and staff. Daily opening and closing procedures which include ensuring the Museum floor is prepared, work stations are stocked, signage is properly displayed, daily sales are reconciled and a daily deposit is properly prepared.
Provide consistent and excellent customer service to guests, members, staff, and all other visitors that may come into the Museum.
Collaborating with other Museum departments as needed.
Providing training, guidance, and support to Visitor Services Associates and fellow VSCs by providing the most current information on Museum exhibitions, films, and events as well as Visitor Services department processes and procedures.
Providing assistance to guests at the Admission Desks in person, over the phone, or via email with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, receiving donations, selling programs and surveying guests.
Monitoring museum capacity, checking tickets, and directing guests (if applicable).
Coordinating film viewings at the Museum’s giant-screen theater, checking tickets, assisting guests with seating, and sanitizing theater seating between films.
Encouraging guests to maintain COVID safety guidelines.
Required Qualifications:
3 years of customer service experience
3 years of credit card/cash handling sales
1 years of coaching or leading other associates
CRM database and/or ticketing software knowledge
Strong math aptitude
Ability to work and collaborate with a team
Comfortable with public speaking and leading a small group
Comfortable dealing with a wide array of guests and customer service situations
Preferred Qualifications:
Experience working with Altru
Ability to speak Spanish
Intermediate Microsoft Office skills
In compliance with the San Diego Natural History Museum’s mandatory vaccination policy, the Museum requires proof of full vaccination against COVID-19 as a condition of employment. Accommodations based on medical and religious exemptions will be considered.
This is a full-time, position with benefits such as health insurance, vacation, 15 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.
The position pays $18.00/hour.
Please send resume and cover letter to ****
. No phone calls or drop-ins please.
Deadline to apply is August 31
st
, 2022.

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