Sr. Benefits Analyst

Profile

See yourself at Twilio.
Join the team as our next Sr. Benefits Analyst.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help
companies and developers worldwide
build better applications and customer experiences.
Although we're headquartered in San Francisco, we're a remote first company and on a journey to becoming a globally antiracist company that supports
diversity, equity & inclusion
wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and dreamers to help fuel our growth momentum.
About the job
This position reports to the Sr. Manager, Benefits and is a strategic partner on the North America Benefits team (within the Global Benefits group in the People Team). This person will have program ownership of all well-being programs for over 5,000 employees in the US & Canada. The role will serve as a benefits expert in a fast paced and dynamic environment and help support the 60% headcount growth expected by the end of 2022. The North America Benefits team partners closely with the Leaves team (within Global Benefits) who are responsible for all time-off & leave programs.
This team (Global Benefits) ensures our benefit offerings provide support and meets the current and future needs of all Twilions. We are focused on scaling our capabilities to align with Twilio’s growth by ensuring we are operating efficiently and effectively. We prioritize delivering excellent customer service when employees interact with internal and external benefit team partners.
Responsibilities
In this role, you will:
Serve as a program owner and an expert on Twilio well-being programs (e.g. fertility concierge service, family/pet care program, mental health benefit) for the North America region (US & Canada):
Successfully manage the day-to-day requirements of managing programs (employee critical issues, invoicing, broader People Teams support as needed)
Understand program design and vendor capabilities
Continuously create process and program efficiencies - example, Twilio team isn't managing things that should belong with the vendor or another internal team
Vendor management - ensure vendor is performing at the levels we want, is delivering on the employee experience we want and helping us track & manage priorities relating to the program
Data & Analytics - receives Twilio program reporting from vendors that can be demonstrated as needed (example, help identify employee engagement opportunities, effectiveness of the programs etc.)
Communications to employees - have access to all communication relating to well-being programs being sent to employees by vendors or other teams
Work collaboratively with local and regional teams across Twilio (e.g., HRBP’s, Payroll, Legal, Communications, People Technology, Facilities, Finance, Procurement etc.)
Ensure benefits programs are current with regards to trends, practices, costs, and local competitiveness
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5 years experience with employee benefit programs and ideally includes well-being program management.
Expertise in US benefit programs management including administration, compliance, employee education/engagement, data analytics & financials.
Excellent oral and written communication skills.
Strong interpersonal skills and ability to maintain effective working relationships with internal & external partners.
Ability to collaborate with all levels of employees.
Ability to prioritize and maintain flexibility in a fast-paced, changing environment.
Attention to detail, organizational, and project management skills.
Must be comfortable using Excel or other applications to analyze data. Ability to gather, check and analyze complex information and data and effectively communicate findings.
Continuous focus to monitor and improve operations, decrease turnaround times, streamline work processes, and work collaboratively across internal teams to provide effective customer service to employees.
Results driven & problem-solver.
Strong intuition for business with ability to engage and inform key collaborators as needed.
Will take the initiative to drive projects forward even under ambiguous circumstances.
Desired:
Bachelor’s Degree in a related field (Business, Finance, HR) or high school diploma plus hands-on relevant experience in lieu of degree
Managed benefit programs at mid to large organization(s) (at least 5k ee’s)
Experience working as part of a remote team.
Worked for a multinational company
Location
This role can be located at one of Twilio’s US locations. Approximately 5% travel is anticipated.
What we offer
There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for,
please consider other open positions
(Location dependent information)
*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.
*If you are a Colorado applicant:
The estimated pay range for this role, based in Colorado, is $82,080 - $102,600.
Additionally, this role is eligible to participate in Twilio's equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
If this role isn't what you're looking for,
please consider other open positions

Company info

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