Client Service Manager - Employee Benefits Small-Mid Market lt100

Profile

Overview
Alera Group Northeast is seeking a Client Service Manager
to join our Employee Benefits team.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
If that is what you're looking for, this is your chance to be part of an amazing organization!
Alera Group Northeast is made up of firms throughout the Northeast region, working together to serve clients in employee benefits, property and casualty, retirement services and wealth management. Our solutions and services are created to uniquely fit the goals of each client, going above and beyond what is typically delivered by most insurance brokerage firms or agencies. We utilize innovative tools and processes to make purposeful, data-driven decisions.
The primary responsibility of this Client Service Manager
will be to handle day to day, logistical and administrative aspects of new and existing small to mid-size business group accounts (
Responsibilities
Resolve client situations and assist in their administrative needs
Serve as a point of contact for clients to help them resolve carrier and internal personnel issues/questions
Build strong relationships with client and carrier representatives
Process changes to plans, maintain electronic files
Support Account Managers with open enrollments and implementations
Manage and respond to client inquiries with 24 hour time frame
The successful candidate will need to possess a positive attitude, be flexible, and focused, with an emphasis on a “can do”, hands on approach and philosophy. Willingness to pitch in as needed to meet the needs of the business.
Qualifications
Minimum three (3) years of related insurance experience
Associate or Bachelor's degree preferred
Must obtain and maintain a Producer Life/Accident/Health license in state of CT within 6 months of employment
Knowledge of insurance products and plans, exceptional organizational skills
Advanced computer skills required – MSOffice-Word, Excel & PowerPoint and experience in database systems, formatting formulas in Excel a plus
Equal Opportunity Employment
We're an equal opportunity employer
. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act
prior to applying.
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Company info

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